Hays Travel: Everything You Need to Know About the UK’s Largest Independent Travel Agent

Hays Travel is one of the most recognised and trusted travel brands in the UK. From package holidays and cruises to foreign exchange and tailor-made trips, Hays Travel has grown into a household name by focusing on customer service, value, and expert advice.

In this in-depth guide, you’ll discover exactly what Hays Travel offers, how it works, whether it’s worth booking through them, and how it compares to other travel agencies.

What Is Hays Travel?

Hays Travel is the UK’s largest independent travel agency, founded in 1980 and headquartered in Sunderland, England. The company operates hundreds of high-street branches across the UK, as well as a comprehensive online booking platform.

Unlike online-only travel agencies, Hays Travel combines:

• In-person travel experts

• Online convenience

• Strong relationships with major tour operators

This hybrid approach allows customers to book with confidence, knowing support is available before, during, and after their holiday.

What Does Hays Travel Offer?

Hays Travel provides a full range of travel services, making it a one-stop shop for holiday planning.

1. Package Holidays

Hays Travel partners with leading tour operators to offer package holidays that include:

• Flights

• Accommodation

• Transfers

• ATOL protection

Popular destinations include:

• Spain

• Greece

• Turkey

• Canary Islands

• Caribbean

2. Cruise Holidays

Cruises are a major strength of Hays Travel.

They work with top cruise lines such as:

• P&O Cruises

• Royal Caribbean

• MSC Cruises

• Cunard

• Norwegian Cruise Line

Customers often benefit from:

• Exclusive cruise deals

• Onboard credit

• Flexible payment options

3. Tailor-Made & Long-Haul Travel

For travellers wanting something more personalised, Hays Travel offers custom-built holidays, including:

• USA road trips

• Asia tours

• Luxury escapes

• Honeymoons

Travel consultants help design itineraries that suit specific budgets and preferences.

4. Hays Travel Foreign Exchange

Hays Travel is also one of the UK’s leading foreign currency providers.

Key features include:

• Competitive exchange rates

• No commission

• Click & collect services

• Buy-back guarantees

Many customers use Hays Travel purely for foreign exchange services.

Is Hays Travel ATOL Protected?

Yes. Hays Travel is fully ATOL protected, meaning your money is protected when booking flight-inclusive holidays. This is a critical advantage over some online booking platforms and provides peace of mind if travel plans change.

Is Hays Travel Worth Booking With?

For many travellers, yes.

Pros:

• Strong customer service reputation

• UK-based support

• High-street branches for face-to-face help

• Competitive package pricing

• Trusted brand with decades of experience

Cons:

• Limited ultra-budget options

• Less flexibility than DIY booking for expert travellers

Hays Travel is particularly ideal for:

• Families

• Older travellers

• First-time holidaymakers

• Cruise customers

• Anyone who values personal service

Hays Travel vs Online Travel Agencies

While online agencies may offer lower prices occasionally, Hays Travel often wins on service, security, and after-sales support.

Hays Travel Payment Options

Hays Travel offers flexible ways to pay:

• Low deposits

• Monthly payment plans

• Debit and credit cards

This makes holidays more accessible and easier to budget for.

How to Get the Best Deals with Hays Travel

Insider tips to save money:

1. Book early for school holiday deals

2. Ask about exclusive in-store promotions

3. Consider off-peak travel dates

4. Watch for cruise flash sales

5. Use Hays Travel’s price-match opportunities

Hays Travel Customer Reviews & Reputation

Hays Travel is widely praised for:

• Friendly staff

• Knowledgeable advisors

• Reliable customer service

Many customers return year after year, particularly for cruises and package holidays.

Frequently Asked Questions About Hays Travel

Is Hays Travel cheaper than booking direct?

Sometimes — especially for package holidays and cruises where extras are included.

Can I cancel a Hays Travel booking?

Yes, cancellation terms depend on the supplier and holiday type.

Does Hays Travel offer travel insurance?

Yes, travel insurance is available as an add-on.

Is Hays Travel only in the UK?

Yes, Hays Travel primarily serves UK customers.

Final Verdict: Should You Choose Hays Travel?

If you’re looking for reliability, expert advice, and strong consumer protection, Hays Travel is one of the best travel agencies in the UK.

It may not suit ultra-budget or DIY travellers, but for stress-free holidays with real human support, Hays Travel remains a top choice.